Open Positions
Training Program Assistant
Essential Functions
- Collect and track data for program reports including monthly, quarterly, and annual reports
- Provide in-person, over-the-phone and email support to training participants
- Provide excellent customer service to participants
- Track deliverables and provide weekly progress updates to Director of Training
- Coordinate data related to trainer performance, including evaluations, self-assessments and observations
- Maintain training schedule in organization’s database
- Process training paperwork
- Data entry
- Book locations and trainers
- Prepare and distribute materials to trainers
- Send reports to program leads as needed
- Act as liaison between organization and trainers
Qualifications
- 1-3 years’ experience working in an office environment
- Excellent verbal and written communication skills in English
- Ambitious and motivated to make program succeed
- Ability to innovate new methods and brainstorm solutions to improve outcomes
- Must demonstrate initiative by seeking out additional responsibilities to help the team and the organization achieve goals. Should consistently look for ways to improve processes and contribute to Imagine.
- Ability to receive feedback in a professional manner
- Commitment to the diversity and dynamism of our stakeholders and ensure program is responsive to their diverse needs
- Excellent customer service skills
- Ability to patiently explain technological tools and policies to stakeholders
- Strong attention to detail and ability to work independently and simultaneously on multiple tasks with close, overlapping, and/or conflicting deadlines
- Experience working with governmental agencies a plus
- Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
- Extensive knowledge of Microsoft Office applications
- High-level comfort with online technology to include databases and CRMs
- Speaks Spanish and/or Somali preferred
Requirements
- Employee must be able to sit for long periods of time using office equipment and computer
- Position may require moderate lifting of supplies and materials from time to time
- The working environment is a general office environment with low noise level
- Must be able to travel to different partner locations as required via various modes of transportation throughout Washington State and may be required to travel out of state on occasion
- Must be able to occasionally work long and irregular hours, particularly in the early mornings to accommodate substitute placement