Training Program Assistant

Essential Functions

• Collect and track data for program reports including monthly, quarterly, and annual reports
• Provide in-person, over-the-phone and email support to training participants
• Provide excellent customer service to participants
• Track deliverables and provide weekly progress updates to Director of Training
• Coordinate data related to trainer performance, including evaluations, self-assessments and observations
• Maintain training schedule in organization’s database
• Process training paperwork
• Data entry
• Book locations and trainers
• Prepare and distribute materials to trainers
• Send reports to program leads as needed
• Act as liaison between organization and trainers

Qualifications

• 1-3 years’ experience working in an office environment
• Excellent verbal and written communication skills in English
• Ambitious and motivated to make program succeed
• Ability to innovate new methods and brainstorm solutions to improve outcomes
• Must demonstrate initiative by seeking out additional responsibilities to help the team and the organization achieve goals. Should consistently look for ways to improve processes and contribute to Imagine.
• Ability to receive feedback in a professional manner
• Commitment to the diversity and dynamism of our stakeholders and ensure program is responsive to their diverse needs
• Excellent customer service skills
• Ability to patiently explain technological tools and policies to stakeholders
• Strong attention to detail and ability to work independently and simultaneously on multiple tasks with close, overlapping, and/or conflicting deadlines
• Experience working with governmental agencies a plus
• Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
• Extensive knowledge of Microsoft Office applications
• High-level comfort with online technology to include databases and CRMs
• Speaks Spanish and/or Somali preferred

Requirements

• Employee must be able to sit for long periods of time using office equipment and computer
• Position may require moderate lifting of supplies and materials from time to time
• The working environment is a general office environment with low noise level
• Must be able to travel to different partner locations as required via various modes of transportation throughout Washington State and may be required to travel out of state on occasion
• Must be able to occasionally work long and irregular hours, particularly in the early mornings to accommodate substitute placement