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Open Positions

Training Program Assistant

Essential Functions

  • Collect and track data for program reports including monthly, quarterly, and annual reports
  • Provide in-person, over-the-phone and email support to training participants
  • Provide excellent customer service to participants
  • Track deliverables and provide weekly progress updates to Director of Training
  • Coordinate data related to trainer performance, including evaluations, self-assessments and observations
  • Maintain training schedule in organization’s database
  • Process training paperwork
  • Data entry
  • Book locations and trainers
  • Prepare and distribute materials to trainers
  • Send reports to program leads as needed
  • Act as liaison between organization and trainers


  • 1-3 years’ experience working in an office environment
  • Excellent verbal and written communication skills in English
  • Ambitious and motivated to make program succeed
  • Ability to innovate new methods and brainstorm solutions to improve outcomes
  • Must demonstrate initiative by seeking out additional responsibilities to help the team and the organization achieve goals. Should consistently look for ways to improve processes and contribute to Imagine.
  • Ability to receive feedback in a professional manner
  • Commitment to the diversity and dynamism of our stakeholders and ensure program is responsive to their diverse needs
  • Excellent customer service skills
  • Ability to patiently explain technological tools and policies to stakeholders
  • Strong attention to detail and ability to work independently and simultaneously on multiple tasks with close, overlapping, and/or conflicting deadlines
  • Experience working with governmental agencies a plus
  • Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
  • Extensive knowledge of Microsoft Office applications
  • High-level comfort with online technology to include databases and CRMs
  • Speaks Spanish and/or Somali preferred


  • Employee must be able to sit for long periods of time using office equipment and computer
  • Position may require moderate lifting of supplies and materials from time to time
  • The working environment is a general office environment with low noise level
  • Must be able to travel to different partner locations as required via various modes of transportation throughout Washington State and may be required to travel out of state on occasion
  • Must be able to occasionally work long and irregular hours, particularly in the early mornings to accommodate substitute placement




The Imagine Institute

The Imagine Institute