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Program Assistant - Imagine U


About the role

Imagine U is a state-wide peer mentorship program dedicated to supporting career opportunities for existing family child care providers and those aspiring to become a family child care provider. Reporting to the Program Manager of Imagine U, the Imagine U Assistant is an entry-level, full-time, hourly, position. This role’s main function is to provide administrative support to the Imagine U team and its clients, ensuring programs run smoothly and efficiently, and that its data is accurate and timely.

The ideal candidate can speak either Somali or Spanish, has a commitment to the diversity and dynamism of the early childcare learning field, prizes attention to detail is efficient in their work, finds reward in helping others to complete a wide range of projects, and is comfortable pivoting and prioritizing multiple and changing priorities. Those who are bilingual in Spanish and/or Somali are highly encouraged to apply.

Essential Functions

  • Manage and maintain Imagine online systems with accuracy by collecting and inputting information into database
  • Pull data from database needed for various reports
  • Provide excellent customer service in person, by phone, and virtually to training participants, colleagues and stakeholders
  • Oversee scheduling, calendaring, booking, and reservation for travel, events, and department meetings
  • Disperse materials and schedules to trainers and lead mentors
  • Coordinate data related to trainer performance, including evaluations, self-assessments, and observations
  • Process, record, and file Imagine U attendance reports and evaluations
  • Act as liaison between the organization and trainers and lead mentors
  • Provide technical assistance to program participants
  • Provide administrative support such as filing, typing, copying, binding, scanning, data entry, etc. as needed


  • Speaks either Spanish or Somali
  • Can easily learn new computer programs and software
  • Fully comfortable with Microsoft Office suite, especially Excel and Word
  • Has experience with creating and maintaining databases and/or in Customer Relationship Management programs is required
  • Previous experience with Salesforce preferred
  • Strong attention to detail
  • Experience working with governmental agencies a plus


  • Must have experience working remote with proven track record of workplace accountability
  • Must be able to sit, or stand, for long periods of time using office equipment and computer
  • Position may require moderate lifting of supplies and materials from time to time
  • Collaborative and flexible team player with strong organizational and interpersonal skills
  • Ability to work independently and simultaneously on multiple tasks with conflicting deadlines
  • Commitment to the diversity and dynamism of participants, colleagues, and stakeholders
  • Strong verbal and written communication skills in English required. Secondary fluency in Somali, Spanish, or another language preferred
  • Ability to give and receive feedback in a professional manner
  • Ability to patiently explain technology and policies to participants, colleagues, and stakeholders
  • Must be able to occasionally work long and irregular hours, sometimes including weekends
  • Demonstrated ability to take initiative to seek improvement of systems, protocols, and processes to help programs achieve their goals

The Imagine Institute is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.