Careers

VIEW THE FULL JOB DESCRIPTION HERE

About the role

The Substitute Pool Assistant is a full time, hourly, position. This role’s main function is to support the Washington State Early Learning Substitute Pool Program, which is a state-wide substitute pool of early care and education professionals. This program is dedicated to creating much needed release time for child care professionals and providing the opportunity for workforce development opportunities to new and existing early childhood educators. This position provides support to the team and clients by ensuring the substitute pool is run efficiently and effectively.

The ideal candidate is someone who finds reward in helping others to complete a wide range of projects and is comfortable pivoting and prioritizing multiple and changing priorities. Those who are bilingual in Spanish and/or Somali are highly encouraged to apply as are those who are comfortable adapting to new technologies.

If you have an interest in improving outcomes for children through direct contact with early childhood educators, we want to hear from you.

Essential functions

• Provide exceptional customer service skills to stakeholders
• Commitment to the diversity and drive of our stakeholders and ensure the program is responsive to their diverse needs
• Manage, understand, and maintain large data sets in Excel
• Maintain a robust schedule of events (booking trainers and locations)
• Ensure events are well-attended by coordinating outreach efforts with community members and partner organizations
• Provide technical assistance to clients on software, qualifications, and general questions.
• Process backend data daily to maintain accurate eligibility and qualifications records
• Match clients with qualified substitutes
• Prepare and organize materials related to the substitute and facility orientations, training, and informational updates related to the use of the substitute system and Imagine policies
• Demonstrate initiative by seeking out additional responsibilities to help the team and the organization achieve goals. Should consistently look for ways to improve processes and contribute to Imagine. Ensure compliance with Imagine policies and funding agency contract requirements
• Manage incoming and outbound calls to interested or eligible participants
• Assist team with multiple projects in and out of your typical day to day work to help the team and the organization achieve goals.

Qualifications

• Experience working in an office environment
• Extensive knowledge of Microsoft Office applications, specifically Excel and Word
• High-level comfort with online technology to include databases and CRMs
• Strong attention to detail
• Ability to work independently and simultaneously on multiple tasks with close, overlapping, and/or conflicting deadlines
• Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
• Strong verbal and written communication skills in English
• Ambitious and motivated to make program succeed
• Ability to innovate new methods and brainstorm solutions to improve outcomes
• Ability to receive feedback in a professional manner
• Ability to patiently explain technology and policies to stakeholders
• Experience working with governmental agencies a plus
• Bilingual speakers of Spanish and/or Somali preferred
• Experience with Salesforce is a plus

Requirements

• Employee must be able to sit for long periods of time using office equipment and computer
• Position may require moderate lifting of supplies and materials from time to time
• Must be able to travel to different partner locations as required via various modes of transportation throughout Washington State and may be required to travel out of state on occasion
• Must have high level of comfort with online technology to include databases and CFM’s
• Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
• Must be able to occasionally work long and irregular hours, including weekends
• The working environment is a general office environment with low noise level

VIEW THE FULL JOB DESCRIPTION HERE

About the role

The Training Program Assistant’s main function is to support the efforts of the Imagine Institute’s training program and Director of Training. This is done through a wide range of administrative activities from booking hotels to managing large data sets in Excel. The ideal candidate is someone who finds reward in helping others to complete a wide range of projects and is comfortable with quick pivoting and changing priorities.

Essential functions

• Manage and maintain large data sets in Excel
• Collect and track data for program reports including monthly, quarterly, and annual reports
• Provide in-person, over-the-phone and email support to training participants
• Provide excellent customer service to participants
• Coordinate data related to trainer performance, including evaluations, self-assessments and observations
• Maintain training schedule in organization’s database
• Process training paperwork
• Data entry
• Book locations and trainers
• Prepare and distribute materials to trainers
• Send reports to program leads as needed
• Act as liaison between organization and trainers

Qualifications

• Experience working in an office environment
• Extensive knowledge of Microsoft Office applications, specifically Excel and Word
• High-level comfort with online technology to include databases and CRMs
• Strong verbal and written communication skills in English
• Strong attention to detail
• Ability to work independently and simultaneously on multiple tasks with close, overlapping, and/or conflicting deadlines
• Ability to innovate new methods and brainstorm solutions to improve outcomes
• Ability to assist others with multiple projects in and out of your typical day to day work to help the team and the organization achieve goals.
• Ability to receive feedback in a professional manner
• Commitment to the diversity and drive of our stakeholders and ensure program is responsive to their diverse needs
• Excellent customer service skills
• Bilingual speakers of Spanish and/or Somali preferred
• Experience with Salesforce is a plus
• Experience working with governmental agencies a plus

Requirements

• Ability to patiently explain technological tools and policies to stakeholders
• Must be a collaborative and flexible team player with excellent organizational and interpersonal skills
• Employee must be able to sit for long periods of time using office equipment and computer
• Position may require moderate lifting of supplies and materials from time to time
• The working environment is a general office environment with low noise level
• Must be able to travel to different partner locations as required via various modes of transportation throughout Washington State and may be required to travel out of state on occasion
• Must be able to occasionally work long and irregular hours, including weekends